Frequently Asked Questions (FAQs)

❓ Are all your products 100% brand new and original?

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Yes, absolutely. All products sold by JS Technologies are brand new, A-grade, and direct from authorized distributor channels with verifiable serial numbers and official warranties.

❓ Why is advance payment required on some solar inverters and lithium batteries?

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Heavy solar equipment (such as inverters weighing 15-30kg and battery banks weighing 40kg+) require custom wooden crating and insured freight handling. The advance deposit covers logistics commitments, while the remaining balance can be cleared on delivery or via bank transfer.

❓ How do you deliver solar panels safely without glass breakage?

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Solar panels are packaged in reinforced heavy cartons with corner protective guards and strapped securely onto wooden pallets. We utilize specialized fragile-cargo carriers (such as TCS, Leopard, Daewoo Cargo) with full transit insurance.

❓ Can I get technical assistance for sizing my solar inverter and battery?

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Yes! Our certified solar engineers provide free consultation on WhatsApp. Simply share your peak load (ACs, fans, lights, fridge) and our team will recommend the optimal inverter capacity and battery bank.

❓ How do I track my order after dispatch?

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Once your order is processed, our operations team sends your courier tracking number and receipt image directly on your WhatsApp number.